Welcome to the FAQ Page
Our customer service operates from Monday to Friday, between the hours of 10:00 AM to 5:00 PM (EST). Please note that during holidays, hours may vary.
If you do not find the answers you need on this page, feel free to contact us through the "Contact Us" section in the website menu.
Shipping & Returns
What are your delivery times?
We strive to deliver your orders as quickly as possible.
All orders are processed within 1-3 business days, which includes preparing the order for shipment. After processing, the order will be shipped and delivered within 7-14 business days.
What is your return policy?
We understand that returns are sometimes necessary.
If you are not satisfied with your purchase, you have 14 days to return the item to us. Please ensure the product is unused, in its original packaging, and accompanied by proof of purchase.
Can I cancel my order?
Yes, all our customers can cancel their order within 24 hours of placing it by contacting us.
Please note that after 12 hours, order cancellation is subject to company approval as the order may already be in processing.
If the order has already been shipped, cancellation will not be possible. In this case, the customer will need to wait for the delivery and then contact us for further assistance.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor the progress of your shipment.
If you have any concerns about the status of your delivery, please feel free to contact our customer support team.
How can I contact Vano?
We are here to help you! You can reach our customer support team via email at hello@tryvano.com. Our dedicated team is available to answer your questions and provide any necessary assistance.
Please note that we currently do not have a phone line, but we are actively working on adding this option in the future.
We hope these FAQs have addressed some of your concerns. If you have further questions or need additional information, please don’t hesitate to contact us.
